Terms of service
TXC DESIGNS – TERMS OF SERVICE
Welcome to TXC Designs. By accessing this website, creating an account, placing an order, or purchasing any product from TXC Designs, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our Refund Policy.
These Terms apply to all purchases made through the TXC Designs website and any other authorized TXC Designs sales channel.
1. GENERAL
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms of Service and all applicable laws and regulations.
TXC Designs reserves the right to update, modify, or replace any portion of these Terms at any time. Updated Terms become effective when posted to the website.
It is the customer's responsibility to review the applicable Terms before placing an order.
2. PRODUCTS AND PRODUCT INFORMATION
TXC Designs sells products designed for specific applications, bike models, model years, variants, and configurations.
Customers are responsible for reviewing all product information before purchasing, including:
- Product descriptions
- Specifications
- Dimensions
- Compatibility information
- Bike model and year
- Product variants
- Brake configurations
- Required hardware
- Installation requirements
- Pre-order or production status
- Shipping information
- This Terms of Service agreement
- The TXC Designs Refund Policy
TXC Designs is not responsible for customer selection errors made during checkout.
If you are uncertain whether a product is compatible with your bike, contact TXC Designs before placing your order.
3. ORDERS ARE FINAL
ALL TXC DESIGNS SALES ARE FINAL.
Once an order has been placed and payment has been successfully processed, the customer agrees that the order is final and is not eligible for customer-initiated return, refund, exchange, or store credit, except as described in our Refund Policy. Orders can be canceled before they ship, except made-to-order items once production has started.
This includes orders for products that are:
- Pre-ordered
- Made-to-order
- Custom-built
- Custom-painted
- Custom-coated
- Bike-specific
- Supplier-procured specifically for the customer
- Already in production
- Already being fulfilled
TXC Designs may refuse, cancel, or hold an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, inventory errors, supplier issues, or violations of these Terms.
Nothing in these Terms limits rights or remedies that cannot legally be waived under applicable law.
4. NO-REFUND POLICY
TXC DESIGNS DOES NOT OFFER REFUNDS FOR CHANGE OF MIND OR ORDERING ERRORS.
Customers may not request a refund because of:
- Change of mind
- No longer wanting the product
- Ordering the wrong product
- Ordering the wrong model
- Ordering the wrong bike variant
- Ordering the wrong size
- Incorrect customer selection
- Personal preference
- Installation difficulty
- Failure to verify compatibility
- Purchasing another product elsewhere
- Deciding not to use the product
- Normal cosmetic or performance expectations
- Product not meeting a customer's personal preference
Customer-initiated returns are not eligible for a refund, exchange, or store credit.
For verified damaged, defective, missing, or incorrectly supplied products, TXC Designs will provide a replacement or a refund, at TXC Designs' discretion, subject to the requirements of our Refund Policy.
This policy does not waive any refund or other remedy that applicable law expressly requires TXC Designs to provide.
5. FINAL SALE & REFUND POLICY
The TXC Designs Refund Policy is incorporated into these Terms by reference.
Under that policy:
All sales are final.
Except for approved claims under the Refund Policy, TXC Designs does not offer customer-initiated:
- Refunds
- Returns
- Exchanges
- Store credit
If a product is verified to have arrived:
- Damaged
- Defective
- Missing a required component
- Incorrectly supplied by TXC Designs
TXC Designs may provide an appropriate replacement product, replacement component, or refund after reviewing the claim.
TXC Designs decides whether an approved product issue is resolved by replacement or refund.
6. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Customers must contact TXC Designs within 48 hours of confirmed delivery if they believe an order has arrived damaged, defective, incomplete, or incorrect.
Claims must include sufficient documentation for TXC Designs to investigate the issue.
Customers may be required to provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the shipping box
- Photos of packaging materials
- Videos demonstrating the issue
- Installation photographs when fitment is involved
- Measurements or technical information when requested
TXC Designs may request additional information before determining whether a claim qualifies for replacement.
Failure to provide requested documentation may prevent TXC Designs from verifying the claim.
7. REMEDY FOR APPROVED CLAIMS
If TXC Designs determines that a product qualifies under the Refund Policy, the remedy is:
REPLACEMENT OR REFUND, AT TXC DESIGNS' DISCRETION.
Depending on the circumstances, TXC Designs may provide:
- Replacement product
- Replacement component
- Replacement hardware
- Corrected product
- Missing component
- Other appropriate replacement part
TXC Designs determines the appropriate replacement based on the nature of the verified issue, product availability, manufacturer requirements, and applicable warranty procedures.
An approved replacement claim does not create a general right to return the product for a refund.
8. PRODUCT COMPATIBILITY & FITMENT
Customers are solely responsible for verifying that the selected product is appropriate for their specific bike.
Compatibility may depend on:
- Bike model
- Model year
- Variant
- Generation
- Brake configuration
- Rotor size
- Mounting configuration
- Existing aftermarket components
- Previous modifications
- Other vehicle-specific specifications
Customers should contact TXC Designs before purchasing if they are uncertain about compatibility.
A product ordered for the wrong bike, model, year, variant, or configuration is not eligible for a refund, exchange, or customer-initiated return.
If the customer believes TXC Designs supplied incorrect compatibility information, the issue may be submitted for review under the Refund Policy.
9. INSTALLED OR MODIFIED PRODUCTS
Products should not be installed, modified, altered, drilled, cut, painted, coated, bent, ground, welded, disassembled, or otherwise changed before a potential product issue is reported.
TXC Designs may deny a replacement claim when the product has been altered or damaged after delivery.
Examples include:
- Incorrect installation
- Installation damage
- Drilling
- Cutting
- Grinding
- Bending
- Welding
- Unauthorized repairs
- Painting
- Coating
- Modification
- Damage caused by improper use
- Damage caused by misuse
- Damage caused by another component
Do not modify a product to make it fit before contacting TXC Designs.
10. RETURN AUTHORIZATION
TXC Designs does not accept ordinary customer-initiated returns.
In certain circumstances, TXC Designs may require a product to be physically returned for:
- Inspection
- Manufacturer evaluation
- Warranty review
- Verification of a defect
- Replacement processing
- Investigation of an incorrect shipment
If TXC Designs requires a product to be returned, the customer will receive specific instructions.
Authorization to return an item for inspection does not constitute authorization for a refund.
A return shipping label, when provided, does not automatically mean that a refund has been approved.
Unless TXC Designs expressly states otherwise in writing, the applicable remedy remains replacement, refund, or another resolution permitted under the Refund Policy.
11. UNAUTHORIZED RETURNS
Customers must not send merchandise to TXC Designs without written authorization.
Unauthorized returns may be refused, returned to the sender, or held pending further instructions.
Receipt of merchandise by TXC Designs does not automatically create an entitlement to a refund, exchange, or store credit.
12. PRE-ORDERS & MADE-TO-ORDER PRODUCTS
Many TXC Designs products may be pre-ordered, made-to-order, custom-built, painted, coated, or specifically procured based on the customer's selected configuration.
Because these products may be produced specifically for an individual order:
- Orders can be canceled before they ship.
- Customers are responsible for selecting the correct product and configuration.
- Made-to-order items cannot be canceled once production begins, including because the customer no longer wishes to wait.
- Production time may vary.
- Supplier availability may affect fulfillment.
- Custom products may not be restockable or resalable.
Specialized paint, coating, curing, assembly, manufacturing, and supplier procurement processes may require additional processing time.
13. ORDER CHANGES & CANCELLATIONS
Orders can be canceled before they ship. Once an order ships, or production starts on a made-to-order item, it cannot be canceled. Orders cannot be changed once processing, production, supplier procurement, or fulfillment has begun.
A shipping label may indicate that an order has entered the fulfillment process; however, label creation itself does not necessarily mean that the package has been physically handed to the carrier.
Customers should contact TXC Designs immediately if they believe an order contains an error.
TXC Designs will determine whether a requested change is operationally possible.
A customer request does not guarantee that an order can be changed.
Any cancellation or refund that TXC Designs is legally required to provide will be handled in accordance with applicable law.
14. SHIPPING & DELIVERY
Shipping and delivery estimates are provided for planning purposes and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by:
- Carrier delays
- Weather
- Customs
- Supplier delays
- Manufacturing delays
- Inventory shortages
- Transportation disruptions
- Holidays
- Address errors
- Events outside TXC Designs' reasonable control
Customers are responsible for providing an accurate shipping address.
TXC Designs is not responsible for delays caused by incorrect customer-provided shipping information.
Where applicable, TXC Designs will provide tracking information once the shipment is processed.
Nothing in this section limits any rights customers may have under applicable federal or state law.
15. DELAYED ORDERS
TXC Designs makes reasonable efforts to provide accurate production and shipping estimates.
Because certain products are pre-ordered or made-to-order, estimated production and fulfillment times may change.
If TXC Designs becomes unable to meet a legally applicable promised shipping timeframe, TXC Designs will provide any notices, delay options, cancellation rights, or refunds required by applicable law.
Where legally permitted, customers who agree to a shipping delay remain bound by the Refund Policy.
16. PRICING & PAYMENT
All prices are listed in USD unless otherwise stated.
TXC Designs reserves the right to correct pricing, product, inventory, or promotional errors.
Payment must be successfully processed before an order enters processing.
Customers are responsible for:
- Payment information
- Billing information
- Shipping information
- Applicable taxes
- Foreign transaction fees
- Currency conversion fees
- Bank fees
- Card issuer fees
TXC Designs is not responsible for fees imposed by a customer's bank or payment provider.
17. CHARGEBACKS & PAYMENT DISPUTES
Customers are strongly encouraged to contact TXC Designs before initiating a payment dispute so that the issue can be reviewed and addressed.
Contact:
TXC Designs maintains records relating to orders, including where applicable:
- Order information
- Payment records
- Customer communications
- Product information
- Shipping records
- Tracking information
- Delivery confirmation
- Support correspondence
- Replacement claims
- Return authorizations
- Photographs and videos
- Other documentation relevant to the transaction
If a customer initiates a chargeback or payment dispute, TXC Designs may provide relevant documentation to the payment processor, card network, bank, or other dispute-resolution entity.
Initiating a chargeback does not automatically establish that a customer is entitled to a refund.
Nothing in this section prohibits a customer from exercising rights provided by applicable law or applicable payment-network rules.
18. PRODUCT WARRANTY & DISCLAIMERS
To the maximum extent permitted by applicable law, products are provided subject to the applicable manufacturer's warranty, if any.
TXC Designs does not provide warranties beyond those expressly stated in writing.
Nothing in these Terms is intended to exclude or limit warranties, consumer protections, or statutory rights that cannot legally be excluded or limited.
Products should be installed and used according to applicable manufacturer instructions.
TXC Designs is not responsible for damage resulting from:
- Improper installation
- Misuse
- Abuse
- Unauthorized modification
- Racing or competition use where prohibited by the manufacturer
- Improper maintenance
- Incorrect fitment selection
- Failure to follow manufacturer instructions
- Use outside the product's intended application
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, TXC Designs shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the purchase, installation, use, inability to use, or performance of a product.
To the maximum extent permitted by law, TXC Designs' aggregate liability relating to a particular order shall not exceed the amount actually paid to TXC Designs for the product giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
20. USER CONDUCT
Customers agree not to:
- Use the website for unlawful purposes
- Provide fraudulent information
- Use stolen payment information
- Attempt unauthorized access
- Interfere with website operations
- Submit fraudulent replacement claims
- Submit intentionally misleading information
- Abuse the replacement process
- Attempt to circumvent TXC Designs policies through multiple accounts or transactions
- Engage in fraudulent chargeback activity
TXC Designs reserves the right to refuse service, restrict access, cancel orders, or investigate transactions where fraud, abuse, or policy violations are reasonably suspected.
21. FRAUD & ABUSE
TXC Designs reserves the right to investigate transactions that appear fraudulent, abusive, or inconsistent with normal purchasing activity.
This may include:
- Multiple suspicious orders
- Payment inconsistencies
- Repeated replacement claims
- False damage claims
- Manipulated photographs or videos
- Unauthorized payment methods
- Suspicious shipping addresses
- Repeated chargebacks
- Other conduct suggesting fraud or abuse
TXC Designs may take appropriate action, subject to applicable law.
22. GOVERNING LAW
These Terms shall be governed by applicable law.
To the extent permitted by applicable law, disputes relating to these Terms or a transaction with TXC Designs shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any forum-selection provision shall apply only to the extent enforceable under applicable law.
23. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or removed only to the extent necessary, and the remaining provisions shall remain in full force and effect.
24. ENTIRE AGREEMENT
These Terms, together with the TXC Designs Refund Policy and any other policies expressly incorporated into the website, constitute the agreement between the customer and TXC Designs regarding the purchase and use of TXC Designs products.
Any representation inconsistent with these written policies must be authorized by TXC Designs in writing.
25. CUSTOMER ACKNOWLEDGMENT
By placing an order with TXC Designs, the customer acknowledges and agrees that:
✓ All sales are final.
✓ Customer-initiated refunds are not offered, except for approved claims under the Refund Policy.
✓ Customer-initiated returns, exchanges, and store credit are not offered.
✓ Customers are responsible for verifying product compatibility before purchase.
✓ Verified damaged, defective, missing, or incorrectly supplied products are handled by replacement or refund, at TXC Designs' discretion, subject to eligibility.
✓ Products should not be installed or modified before a potential issue is reported to TXC Designs.
✓ A return authorization or shipping label does not automatically authorize a refund.
✓ A replacement claim must be submitted within the applicable claim period and supported by the required documentation.
✓ Applicable federal and state laws may provide rights that cannot legally be waived.
26. CONTACT
For customer support, replacement claims, product questions, or questions regarding these Terms:
Email: support@txcdesigns.com
TXC DESIGNS
ALL SALES FINAL.
NO CUSTOMER-INITIATED REFUNDS, RETURNS, EXCHANGES, OR STORE CREDIT, EXCEPT APPROVED CLAIMS UNDER THE REFUND POLICY.
VERIFIED ELIGIBLE PRODUCT ISSUES ARE HANDLED THROUGH REPLACEMENT OR REFUND.