TXC Designs Policy

TXC Designs – Final Sale, No-Refund & Replacement Policy

IMPORTANT — PLEASE READ BEFORE PURCHASING

ALL TXC DESIGNS SALES ARE FINAL.

TXC Designs does not offer refunds, returns, exchanges, or store credit for customer-initiated returns for any reason, including but not limited to change of mind, incorrect selection, ordering the wrong model or variant, purchasing the wrong size, compatibility concerns caused by customer selection, installation preference, or no longer wanting the product.

Because many of our products are bike-specific, custom-built, coated, painted, pre-ordered, or made-to-order, orders are processed specifically for the configuration selected at checkout and may not be eligible for resale once processing or production begins.

By placing an order with TXC Designs, you acknowledge and agree to this Final Sale and No-Refund Policy.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.

1. ALL SALES ARE FINAL

Once an order is placed, it is considered a final sale.

TXC Designs does not accept customer-initiated returns or provide refunds for:

  • Change of mind
  • No longer wanting the product
  • Ordering the wrong product
  • Ordering the wrong bike model or variant
  • Ordering the wrong size or configuration
  • Purchasing a product that does not meet the customer's personal expectations
  • Compatibility issues resulting from incorrect customer selection
  • Installation difficulties
  • Customer preference
  • Purchasing a replacement product elsewhere
  • Failure to verify product specifications or compatibility before ordering
  • Products that have been installed, modified, altered, drilled, painted, coated, damaged, or otherwise changed after delivery

Customer-initiated returns will not result in a refund, exchange, or store credit.

2. NO REFUNDS

TXC Designs does not provide refunds for customer-initiated returns.

There is no standard refund option under this policy.

This includes requests made before or after delivery when the reason for the request is a change of mind, compatibility concern based on customer selection, incorrect ordering, installation difficulty, or any other reason that does not constitute a verified shipping or product defect covered under this policy.

If an eligible product is confirmed to have arrived damaged, defective, missing components, or incorrectly shipped, TXC Designs' remedy is replacement of the affected product or component, subject to verification.

A replacement—not a refund—is the standard resolution for an approved claim.

3. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

TXC Designs stands behind products that arrive with a verified manufacturing defect, shipping damage, missing component, or fulfillment error.

If you believe there is an issue with your order:

You must contact TXC Designs within 48 hours of delivery.

Claims submitted after this timeframe may not be eligible for replacement.

To allow our team to properly investigate the claim, customers must provide:

  • Order number
  • Clear description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping box
  • Video demonstrating the issue when applicable
  • Photographs showing the product installed or positioned on the bike when fitment is relevant
  • Any additional measurements or information requested by our Support Team

Our team may request additional information before determining eligibility.

4. REPLACEMENT-ONLY REMEDY

If TXC Designs determines that an item qualifies under this policy, the approved remedy will be:

REPLACEMENT ONLY.

Depending on the circumstances, TXC Designs may provide:

  • A replacement product
  • A replacement component
  • Correct replacement hardware
  • A corrected product or component
  • Other appropriate replacement parts necessary to resolve a verified product or fulfillment issue

Refunds are not offered as an alternative to an approved replacement.

TXC Designs reserves the right to determine the appropriate replacement based on the specific issue, product, and available inventory.

5. INCORRECTLY SHIPPED ITEMS

If TXC Designs ships an item that is materially different from the product ordered, contact us within 48 hours of delivery.

After verification, TXC Designs may provide the correct replacement product or component.

The incorrect item may be required to be returned using instructions provided by TXC Designs.

An incorrect shipment does not create an automatic right to a refund. The standard remedy is correction through replacement.

6. MISSING COMPONENTS

If a component is missing from your shipment, notify TXC Designs within 48 hours of delivery.

Please provide photographs of:

  • The complete contents of the package
  • The shipping box
  • Packaging materials
  • The product and included components

After verification, TXC Designs will ship the missing component when appropriate.

Missing components are resolved through replacement or shipment of the missing part—not through a refund.

7. SHIPPING DAMAGE

If your package arrives visibly damaged:

  1. Photograph the package before opening it.
  2. Photograph all sides of the shipping box.
  3. Photograph the damaged product and packaging materials.
  4. Contact TXC Designs within 48 hours of delivery.

Do not discard the packaging until TXC Designs has completed its review.

If the damage is verified, TXC Designs will work with the appropriate carrier and provide an eligible replacement.

8. DEFECTIVE PRODUCTS

A product is not automatically considered defective because it does not meet a customer's preference or because installation is difficult.

A defect must be evaluated and verified by TXC Designs and/or the applicable manufacturer.

Examples of issues that may qualify for replacement include:

  • Manufacturing defect
  • Component failure
  • Product damage occurring before delivery
  • Missing required component
  • Incorrect component supplied by TXC Designs
  • Verified product malfunction

The following generally do not qualify as a product defect:

  • Customer installation error
  • Incorrect installation
  • Customer modification
  • Drilling, cutting, grinding, bending, or altering the product
  • Damage caused during installation
  • Damage caused by misuse or improper use
  • Normal wear and tear
  • Cosmetic imperfections that do not affect functionality
  • Failure to follow installation instructions
  • Product ordered for the wrong bike/model/variant
  • Customer dissatisfaction with appearance, feel, performance, or personal preference

9. BIKE COMPATIBILITY & FITMENT

Customers are responsible for confirming compatibility before placing an order.

TXC Designs sells products designed for specific bike models, generations, configurations, and variants.

Before purchasing, customers should verify:

  • Bike make and model
  • Model year
  • Variant
  • Brake configuration
  • Rotor specifications
  • Mounting configuration
  • Required hardware
  • Product compatibility information listed on the product page

If you are uncertain about compatibility, contact TXC Designs before placing your order.

A product that was ordered for the wrong bike, model, year, configuration, or application is not eligible for a refund, return, exchange, or store credit.

If a fitment issue appears to result from incorrect product information supplied by TXC Designs, the case may be reviewed for a replacement solution.

10. INSTALLED, MODIFIED, OR ALTERED PRODUCTS

Products must not be modified before a claim is submitted.

Replacement eligibility may be denied when a product has been:

  • Installed incorrectly
  • Drilled
  • Cut
  • Ground
  • Bent
  • Painted
  • Coated
  • Welded
  • Altered
  • Disassembled
  • Modified from its original condition

Any modification can prevent TXC Designs or the manufacturer from determining the original cause of the issue.

Do not modify a product to make it fit before contacting our Support Team.

11. UNAUTHORIZED RETURNS

Do not ship merchandise back to TXC Designs without written authorization.

Unauthorized returns may be refused and may not be processed.

TXC Designs will provide return instructions only when a return is specifically required for inspection, warranty evaluation, replacement processing, or another purpose approved by TXC Designs.

Receiving a returned product does not automatically create an entitlement to a refund.

12. RETURN LABELS DO NOT MEAN REFUND

If TXC Designs provides a prepaid shipping label, the label is provided solely to facilitate the authorized movement of merchandise for inspection, replacement, warranty evaluation, or fulfillment correction.

A return shipping label does not constitute a refund authorization, return-for-refund authorization, or agreement to issue a refund.

Unless TXC Designs expressly confirms otherwise in writing, the applicable remedy remains replacement only.

13. ORDER CANCELLATIONS & CHANGES

Because many TXC Designs products are pre-ordered, custom-built, coated, painted, or made-to-order:

Orders cannot be canceled, changed, or refunded once processing, production, fulfillment, or supplier procurement has begun.

A shipping label being created is an indication that the order may have entered the fulfillment process.

Once production or fulfillment begins, cancellation requests are not guaranteed to be accepted.

14. PRE-ORDERS & MADE-TO-ORDER PRODUCTS

Certain TXC Designs products are manufactured, coated, painted, or sourced specifically according to customer order specifications.

For these products:

  • Orders are considered final once placed.
  • Production or supplier procurement may begin after purchase.
  • Customers may not cancel because of production delays after processing has begun.
  • Customers may not return the product because they no longer wish to wait.
  • A production delay does not automatically create a refund entitlement.

If a significant fulfillment issue occurs, TXC Designs will communicate available options consistent with this policy and applicable law.

15. PRODUCT AVAILABILITY

Product availability may change due to supplier inventory, manufacturing schedules, production capacity, shipping conditions, or other circumstances outside TXC Designs' direct control.

If an ordered product becomes unavailable, TXC Designs may provide an appropriate resolution consistent with applicable law and the circumstances of the order.

16. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing all product information before purchasing.

This includes:

  • Product description
  • Specifications
  • Measurements
  • Fitment information
  • Bike compatibility
  • Model year
  • Variant
  • Installation requirements
  • Shipping information
  • Pre-order status
  • This Final Sale and No-Refund Policy

Placing an order confirms that the customer has reviewed and accepted these terms.

17. HOW TO SUBMIT A REPLACEMENT CLAIM

Email:

txccustomerservice@gmail.com

Subject:

Replacement Claim – Order #[ORDER NUMBER]

Include:

  • Order number
  • Customer name
  • Description of the issue
  • Date the package was delivered
  • Photos of the product
  • Photos of packaging
  • Video when applicable
  • Any additional information requested by our Support Team

Our Support Team will review the claim and determine whether the issue qualifies for replacement under this policy.

18. FINAL POLICY STATEMENT

TXC Designs operates under a Final Sale / No-Refund Policy.

We do not offer refunds, customer-initiated returns, exchanges, or store credit.

When a product is verified to have arrived damaged, defective, incomplete, or incorrectly supplied by TXC Designs, the standard remedy is replacement of the affected product or component.

We ask customers to carefully review product specifications and compatibility before purchasing and to contact our Support Team before making any modifications or attempting installation when they are uncertain about fitment.

By completing a purchase with TXC Designs, you acknowledge that you have read, understood, and agreed to this Final Sale, No-Refund & Replacement Policy, subject to any rights or remedies that cannot legally be waived under applicable law.

TXC Designs reserves the right to investigate every claim and determine eligibility for replacement based on the evidence provided, product condition, purchase information, and applicable manufacturer requirements.

TXC DESIGNS — ALL SALES FINAL. REPLACEMENT ONLY FOR VERIFIED ELIGIBLE PRODUCT ISSUES.