Refund policy
Final sale
All sales are final. We do not accept returns or exchanges for change of mind, wrong fitment ordered, or any item that has been mounted, installed, ridden, or used. This includes tires, wheels, wheelsets, brake parts, and electrical parts.
Please check fitment on the product page before ordering. Not sure? Contact us before you buy.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not the item you ordered:
- Email support@txcdesigns.com within 48 hours of delivery.
- Include your order number and clear photos or video of the item, the packaging, and the shipping label.
- Do not install or use the item.
We review every claim. If approved, we send a replacement or refund your original payment method. If we need the item back, we send a prepaid return label. The item must come back unused, uninstalled, and in its original packaging within 7 days.
Inspection
Returned items are inspected on arrival. Items showing use, installation, wear, or damage after delivery are not eligible and will be sent back to you.
Refund timing
Approved refunds are issued within 5 business days of approval. Your bank may take 5 to 10 more business days to post it.
Cancellations
Orders can be cancelled before they ship. Once an order ships, or production starts on a made-to-order item, it can't be cancelled.
Return shipping and fees
TXC pays return shipping on approved damaged, defective, or wrong-item claims. No restocking fee on approved claims.
Questions
support@txcdesigns.com · (239) 785-2793