Refund policy
TXC Return, Refund & Damage Policy
At TXC Designs, every product is built with care and attention to detail. Please review this policy carefully before completing your purchase.
All sales are final. Once an order is placed and enters processing or production, it cannot be canceled, modified, refunded, or exchanged under any circumstances.
We stand behind our products, and if something arrives damaged, defective, incorrect, or missing, we’re here to help make it right within the terms outlined below.
Damaged, Defective, Incorrect, or Missing Items
If there is an issue with your order, you must contact us within 24–48 hours of delivery and provide clear photos and/or videos of the product and packaging so we can properly assess the situation.
Once your case is reviewed and approved, we will provide the next steps, which may include a return, replacement, or other resolution depending on the situation.
Return Requirements
When a return is requested and approved, the item must be shipped back within 7 days of approval. Items must be unused, uninstalled, and returned in original packaging to qualify for inspection and processing.
Items showing signs of use, installation, damage after delivery, or missing components may not be eligible for approval.
Inspection & Resolution
All returned items undergo inspection upon receipt. Once approved, we will process a refund or replacement, depending on the outcome of the review and product condition.
Refunds, when approved, are typically processed within 7–14 business days, depending on your payment provider.
Agreement
By completing a purchase, the customer acknowledges, understands, and agrees to all terms outlined in this policy.